$id: https://schema.beckn.io/SupportInfo/v2.0
$schema: https://json-schema.org/draft/2020-12/schema
description: 'Canonical support contact for an entity, mapped to schema.org ContactPoint.

  '
title: SupportInfo
type: object
properties:
  '@context':
    type: string
    format: uri
    example: https://raw.githubusercontent.com/beckn/protocol-specifications-new/refs/heads/main/schema/core/v2/context.jsonld
  '@type':
    type: string
    enum:
    - beckn:SupportInfo
    x-jsonld:
      '@id': beckn:SupportInfo
  name:
    type: string
    description: Name of the support organization or contact.
  phone:
    type: string
    description: Telephone number.
  email:
    type: string
    format: email
    description: Support email address.
  url:
    type: string
    format: uri
    description: Webpage or chat endpoint for support.
  hours:
    type: string
    description: Human-readable support hours (local time).
  channels:
    type: array
    description: Available support channels.
    items:
      type: string
      enum:
      - PHONE
      - EMAIL
      - WEB
      - CHAT
      - WHATSAPP
      - IN_APP
      - OTHER
required:
- '@context'
- '@type'
additionalProperties: false
x-jsonld:
  '@type': schema:ContactPoint
  schema:contactType: '"Customer Support"'
  schema:telephone: $.phone
  schema:email: $.email
  schema:url: $.url
  schema:name: $.name
  schema:hoursAvailable: $.hours