$id: "https://schema.beckn.io/SupportInfo/v2.1"
$schema: "https://json-schema.org/draft/2020-12/schema"
description: Canonical support contact for an entity, mapped to schema.org ContactPoint.
title: SupportInfo
x-tags: [common]
type: object
properties:
  '@context':
    type: string
    format: uri
    default: "https://schema.beckn.io/"
  '@type':
    type: string
    default: beckn:SupportInfo
  channels:
    description: Available support channels.
    type: array
    items:
      type: string
      enum:
      - PHONE
      - EMAIL
      - WEB
      - CHAT
      - WHATSAPP
      - IN_APP
      - OTHER
  email:
    description: Support email address.
    type: string
    format: email
  hoursAvailable:
    description: Human-readable support hours (local time)
    type: string
  name:
    description: Name of the support organization or contact.
    type: string
  telephone:
    description: Telephone number.
    type: string
  chat:
    description: Embeddable chat endpoint for support.
    type: string
    format: uri
  url:
    description: Generic URL to a support page.
    type: string
    format: uri
  callbackStatus:
    description: Status of a support callback request. Indicates whether a callback has been requested, scheduled, or completed.
    type: string
required:
- '@context'
- '@type'
additionalProperties: false