# description
Support response payload returned by a BPP to a BAP in the /beckn/on_support callback. Contains the support ticket reference, available contact channels, SLA commitment, and optional consumer acknowledgement details. 

# properties.refId.description
Reference identifier (typically the order ID) against which support was requested.

# properties.ticketId.description
Support ticket identifier assigned by the BPP.

# properties.descriptor.description
Human-readable label for this support response.

# properties.channels.description
Available support channels with contact details.

# properties.channels.items.properties.value.description
Contact value (phone number, email address, URL, etc.)

# properties.sla.description
Service level agreement for this support response.

# properties.sla.properties.responseTime.description
Expected initial response time as ISO 8601 duration (e.g., PT2H).

# properties.sla.properties.resolutionTime.description
Expected resolution time as ISO 8601 duration (e.g., P1D).

# properties.consumer.description
The consumer the support response is addressed to (optional).