openapi: 3.1.1
info:
  title: SupportResponse
  version: 2.0.0
  description: 'Support response payload returned by a BPP to a BAP in the /beckn/on_support
    callback. Contains the support ticket reference, available contact channels, SLA
    commitment, and optional consumer acknowledgement details.

    '
  license:
    name: CC-BY-NC-SA 4.0 International
  contact:
    name: Beckn Labs
    url: https://beckn.io
components:
  schemas:
    SupportResponse:
      $id: https://schema.beckn.io/SupportResponse/v2.0
      $schema: https://json-schema.org/draft/2020-12/schema
      description: 'Support response payload returned by a BPP to a BAP in the /beckn/on_support
        callback. Contains the support ticket reference, available contact channels,
        SLA commitment, and optional consumer acknowledgement details.

        '
      title: SupportResponse
      x-tags:
      - common
      type: object
      properties:
        refId:
          description: Reference identifier (typically the order ID) against which
            support was requested.
          type: string
        ticketId:
          description: Support ticket identifier assigned by the BPP.
          type: string
        descriptor:
          description: Human-readable label for this support response.
          $ref: https://schema.beckn.io/Descriptor/v2.1/attributes.yaml#/components/schemas/Descriptor
        channels:
          description: Available support channels with contact details.
          type: array
          items:
            type: object
            additionalProperties: false
            required:
            - type
            - value
            properties:
              type:
                type: string
                enum:
                - PHONE
                - EMAIL
                - CHAT
                - WHATSAPP
                - WEB
                - IN_APP
                - CALLBACK
                - OTHER
              value:
                description: Contact value (phone number, email address, URL, etc.)
                type: string
              label:
                description: Human-readable label for this channel.
                type: string
        sla:
          description: Service level agreement for this support response.
          type: object
          additionalProperties: false
          properties:
            responseTime:
              description: Expected initial response time as ISO 8601 duration (e.g.,
                PT2H).
              type: string
            resolutionTime:
              description: Expected resolution time as ISO 8601 duration (e.g., P1D).
              type: string
        consumer:
          description: The consumer the support response is addressed to (optional).
          $ref: https://schema.beckn.io/Consumer/v2.0/attributes.yaml#/components/schemas/Consumer
      required: []
      additionalProperties: false