Support
> **Canonical IRI:** `https://schema.beckn.io/Support` > **Tags:** common > **Namespace:** https://schema.beckn.io/ > Part of the Beckn Protocol Core Schema
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Schema definition for Support in the Beckn Protocol v2.0.1
Support request payload sent by a BAP to a BPP in the /beckn/support call. Used to request support contact information, report an issue, or open a support ticket for an existing order.
Versions
| Version | attributes.yaml | context.jsonld | vocab.jsonld | README |
|---|---|---|---|---|
| **v2.0** | attributes.yaml | context.jsonld | vocab.jsonld | README |
Properties (latest: v2.0)
| Property | Type | Required | Description |
|---|---|---|---|
@context | string (uri) | ✅ | JSON-LD context URI. |
@type | string | ✅ | Must be Support. |
orderId | string | — | The order against which support is required. |
ticketIds | array | — | IDs of existing support tickets for this order. |
callbackPhone | string | — | Telephone number of the user for a support callback. |
issue | string | — | Free-text description of the issue requiring support. |
issueCode | string | — | Structured issue category code (domain-defined). |
Linked Data
| Resource | URL |
|---|---|
| Canonical IRI | https://schema.beckn.io/Support |
| JSON Schema (latest) | https://schema.beckn.io/Support/v2.0 |
| context.jsonld (latest) | https://schema.beckn.io/Support/v2.0/context.jsonld |
| vocab.jsonld (latest) | https://schema.beckn.io/Support/v2.0/vocab.jsonld |
| Root context.jsonld | https://schema.beckn.io/context.jsonld |
| Root vocab.jsonld | https://schema.beckn.io/vocab.jsonld |