SupportCase
A domain-agnostic customer support ticket used to record an issue raised between parties — its category, priority, lifecycle status, supporting attachments, and support interaction sessions. It is independent of any particular domain; domain-specific values are carried via the category descriptor and the extensible attribute bags. A SupportCase has an UNRESOLVED / RESOLVED lifecycle and underpins disputes: a Dispute cannot be raised until at least one unresolved SupportCase is attached.
Versions
| Version | attributes.yaml | attributes.jsonschema.yaml | context.jsonld | vocab.jsonld | README |
|---|---|---|---|---|---|
| **v2.0** | https://schema.beckn.io/SupportCase/v2.0/attributes.yaml | https://schema.beckn.io/SupportCase/v2.0/attributes.jsonschema.yaml | https://schema.beckn.io/SupportCase/v2.0/context.jsonld | https://schema.beckn.io/SupportCase/v2.0/vocab.jsonld | https://schema.beckn.io/SupportCase/v2.0/README.md |