Support Request
> **Canonical IRI:** `https://schema.beckn.io/SupportRequest` > **Tags:** common > **Namespace:** https://schema.beckn.io/ > Part of the Beckn Protocol Core Schema
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Support request by a user. If no field is set, the user can expect a public support contact info
Versions
| Version | attributes.yaml | context.jsonld | vocab.jsonld | README |
|---|---|---|---|---|
| **v2.0** | attributes.yaml | context.jsonld | vocab.jsonld | README |
Properties (latest: v2.0)
| Property | Type | Required | Description |
|---|---|---|---|
@context | string (uri) | ✅ | — |
@type | string | ✅ | — |
orderId | string | — | The order against which support is required |
ticketIds | id[] | — | IDs of support ticket if open |
callbackPhone | string | — | Telephone number of the user for callback. |
Linked Data
| Resource | URL |
|---|---|
| Canonical IRI | https://schema.beckn.io/SupportRequest |
| JSON Schema (latest) | https://schema.beckn.io/SupportRequest/2.0 |
| context.jsonld (latest) | https://schema.beckn.io/SupportRequest/2.0/context.jsonld |
| vocab.jsonld (latest) | https://schema.beckn.io/SupportRequest/2.0/vocab.jsonld |
| Root context.jsonld | https://schema.beckn.io/context.jsonld |
| Root vocab.jsonld | https://schema.beckn.io/vocab.jsonld |