SupportResponse
> **Canonical IRI:** `https://schema.beckn.io/SupportResponse` > **Tags:** common > **Namespace:** https://schema.beckn.io/ > Part of the Beckn Protocol Core Schema
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Schema definition for SupportResponse in the Beckn Protocol v2.0.1
Support response payload returned by a BPP to a BAP in the /beckn/on_support callback. Contains the support ticket reference, available contact channels, SLA commitment, and optional consumer acknowledgement details.
Versions
| Version | attributes.yaml | context.jsonld | vocab.jsonld | README |
|---|---|---|---|---|
| **v2.0** | attributes.yaml | context.jsonld | vocab.jsonld | README |
Properties (latest: v2.0)
| Property | Type | Required | Description |
|---|---|---|---|
@context | string (uri) | ✅ | JSON-LD context URI. |
@type | string | ✅ | Must be beckn:SupportResponse. |
refId | string | — | Reference identifier (typically the order ID) against which support was requested. |
ticketId | string | — | Support ticket identifier assigned by the BPP. |
descriptor | Descriptor | — | Human-readable label for this support response. |
channels | array | — | Available support channels with contact details. |
sla | object | — | Service level agreement for this support response. |
consumer | Consumer | — | The consumer the support response is addressed to. |
Linked Data
| Resource | URL |
|---|---|
| Canonical IRI | https://schema.beckn.io/SupportResponse |
| JSON Schema (latest) | https://schema.beckn.io/SupportResponse/v2.0 |
| context.jsonld (latest) | https://schema.beckn.io/SupportResponse/v2.0/context.jsonld |
| vocab.jsonld (latest) | https://schema.beckn.io/SupportResponse/v2.0/vocab.jsonld |
| Root context.jsonld | https://schema.beckn.io/context.jsonld |
| Root vocab.jsonld | https://schema.beckn.io/vocab.jsonld |