Support Info
> **Canonical IRI:** `https://schema.beckn.io/SupportInfo` > **Tags:** common > **Namespace:** https://schema.beckn.io/ > Part of the Beckn Protocol Core Schema
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Canonical support contact for an entity, mapped to schema.org ContactPoint.
Versions
| Version | attributes.yaml | context.jsonld | vocab.jsonld | README |
|---|---|---|---|---|
| **v2.0** | attributes.yaml | context.jsonld | vocab.jsonld | README |
Properties (latest: v2.0)
| Property | Type | Required | Description |
|---|---|---|---|
@context | string (uri) | ✅ | — |
@type | string | ✅ | — |
channels | string[] | — | Available support channels. |
email | string (email) | — | Support email address. |
hoursAvailable | string | — | Human-readable support hours (local time) |
name | string | — | Name of the support organization or contact. |
telephone | string | — | Telephone number. |
chat | string (uri) | — | Embeddable chat endpoint for support. |
url | string (uri) | — | Generic URL to a support page. |
callbackStatus | string | — | Status of a support callback request. Indicates whether a callback has been requested, scheduled, or completed. |
Linked Data
| Resource | URL |
|---|---|
| Canonical IRI | https://schema.beckn.io/SupportInfo |
| JSON Schema (latest) | https://schema.beckn.io/SupportInfo/2.0 |
| context.jsonld (latest) | https://schema.beckn.io/SupportInfo/2.0/context.jsonld |
| vocab.jsonld (latest) | https://schema.beckn.io/SupportInfo/2.0/vocab.jsonld |
| Root context.jsonld | https://schema.beckn.io/context.jsonld |
| Root vocab.jsonld | https://schema.beckn.io/vocab.jsonld |